Average rating: 6 reviews
May 10, 2016
Upgrading WebWork to Azzier
The University of the Fraser Valley has recently upgraded from Web Work 6.4 to the new Azzier platform. Migration of data was fast (within one day of downtime), and the new platform allows for user customization that is easily performed by our staff.Tero has been great with on site training of our staff, as well as troubleshooting queries as we adjust to the new system. What we anticipated as a 6-month upgrading period (training & implementation) has been reduced by half as the new system is very user friendly and has met with greater acceptance by front-line staff than what was expected.Azzier is becoming a useful tool for our Facilities department as a whole than what we previously were operating using Web Work 6.4. Very happy with the upgrading and cannot wait to see what the next changes will bring.
Apr 27, 2015
User Friendly, Highly Customizable, Courteous Support
We've just upgraded from Web Work to Azzier.The Tero support team was very knowledgeable, receptive, and professional throughout the transfer process offering experienced insight when discussing our goals for the program.The Azzier CMMS itself is a very powerful and flexible program, while remaining user friendly. Screens, emails, and print forms can be customized as you see fit, and the Tero team has been very receptive to our requested customs.Because the program has more going it, it is slightly slower than Web Work. Other bugs and issues after implementation were promptly handled by Tero Support.I would definitely recommend this CMMS
Apr 14, 2015
I like this program as I used others with different companies. I find this program the best as user friendly. Support is always helpful and quick to respond. All personnel that I've had contact with have been very professional. Overall this is the best CMMS program I've worked with. Needs some tweaking in some areas, but all computer programs do.
Feb 27, 2015
Two Thumbs Up
In late 2005 CSUCI Facilities Services decided it was time to replace our antiquated system. As most out here, we researched several CMMS programs for price and performance. The choice was clear, so in July 2006 we made the switch to Web Work. Our old system was no more than a glorified spreadsheet which did no more than generate a work order.Thanks to the great Tero team,we were now able to start building a robust PM program for our assets on campus, tracking our inventory, taking work requests from our campus community and so on, with 1 easy to use web based program.Tero has always had a top notch sales, support and design team. They are very knowledgeable, helpful and quick to respond if an issue arises.In November 2014, took the upgrade from Web Work to Azzier. I thought it couldn't get much better, but it is clear that the Tero team really did their homework in designing Azzier. Not only did they change the looks for the better, but they made some major enhancements across most modules. With the additions of the enhanced report writer and KPI's to name a few, we can now take our facility to a new level.I could go on, but to put it in a few words:I give Azzier and the Tero team Two Thumbs Up.
Feb 15, 2013
We are always up to date.
CHEO was using a CMMS system circa mid 1990's which was no longer supported, so we were in the market for an upgrade. We surveyed what was 'out there' that was not only easy to use but also affordable. We finally shortlisted 3 systems and chose Web Work as the best system.We have very detailed and comprehensive tombstone data and maintenance logs for all of our equipment, from when CHEO was built in 1974. It was vitally important that this data was transferred seamlessly to the Web Work platform. There was no doubt this was a challenge to the Tero team given the somewhat fragmented state of the old database, but after many hours of back and forth between our front line staff and the Tero team, the data was succesfully transferred.We are now working on a modern platform and our agreement with Tero ensures that, as they develop and release new versions of their software, we are always working with the latest version. No bi-annual 'surprises' where we have to buy upgrade packages as they are released. We are always up to date.
May 10, 2010
highly recommend it to meet all of your maintenance management needs
The Town of Hinton, with a population of just under 10,000, is an active community with excellent municipal, recreational and cultural facilities. Already utilizing a Computerized Maintenance Management System, in 2009, the Town decided to source out a system that was more comprehensive to accommodate our growing needs as well as one that was more user friendly. We found the perfect system in Web Work. The Sales Team from Tero was very knowledgeable and provided us with in depth information, answered all of our questions, compiled modules that would work best for our operations, including hands-on training. The tech team at Tero then made the transition to the Web Work system seamless, quick and easy.Presently all municipal staff as well as lessees of Town facilities have access to and are using Web Work for the electronic submission of all work requests. It has really made it easy to receive prompt notification of problems arising in all of our facilities and to respond with the manpower and tools to rectify the issue. We also generate the Preventative Maintenance schedules for equipment and liability checks on our Parks and Playgrounds. Through this process we have reduced costs by improving maintenance operations and protecting our assets. We can track time and materials spent, and budget accordingly, each year based on the results from the simple to use reporting features that Web Work offers.The Web Work system has been reliable and stable; the support team has been first rate, friendly, and always prompt in replying to any questions or requests we have. Web Work has proven to be the ideal system to house our municipality’s assets, as well as other links to information such as Bill of Sale, Operating Manuals, parts, photos, and links to other service providers and suppliers, all which are accessible with just a click of the mouse. Web Work has saved us time and money by accurately monitoring the municipality’s assets and their attributes; we highly recommend it to meet all of your maintenance management needs.